We’re sure you have questions. Go ahead and find the answers.

Resource Center Questions

What is the Resource Center?

The Resource Center is a support team based in Greystar’s corporate office dedicated to assisting you with your resident account and more. To learn more about how we can help you, click here.


How can I get in touch with the Resource Center?

We are happy to help you with your resident account. Follow this link to get in contact with our team.


General Leasing Questions

The lease says we are “jointly and severally liable.” What does this mean?

When you sign a lease and agree to “joint and several liability,” you are agreeing that you are each fully responsible for the full amount of the rent, for fulfilling all conditions of the lease, and for any damages to the rental. This is true for all guarantors on a lease as well-meaning each guarantor is signing for the entire apartment and not just the person they are guaranteeing for.


How will I access my apartment?

The exterior doors, elevators, and front doors will have electronic locks. Each approved occupant will be issued one key card/fob for access to your new home.

Do I need to bring or install curtains?

No, we have included 2 inch white blinds on every window.

What are the lease terms?

All of our leases are 12 month leases. The 2023-2024 lease term will run from August 17, 2023 – July 31, 2024. The rent for August will be pro-rated based on the move-in day chosen at lease signing.

What will I do with my trash?

There are trash and recycle rooms on every floor of each building.

Where will I get my mail?

There are mail rooms located in the lobbies of each building. Each apartment has its own mailbox and there is also a new package concierge system that allows residents to pick up large packages that do not fit in their mailbox at any time of the day! The office will also sign for large packages so residents can come to the office with a photo ID during business hours and pick them up.

Are pets allowed?

We are a pet friendly community; however, there are additional rules and fees that apply to pet owners. We do not allow pets over 25lbs and no vicious breeds. Fees include: a $350 one time fee and $30/month pet rent. All pets must adhere to the Mansfield Animal Control guidelines and ordinances.

What paint colors are in the living room?

Most living rooms have an accent wall. In Building 1 (1 Dog Lane) & Building 4 (8 Royce Circle) the accent wall is painted Sherwin Williams Storm Cloud Blue. In Building 2 (9 Dog Lane) & Building 3 (1 Royce Circle) the accent wall is painted Sherwin Williams Green Earth.

What utilities are included in my monthly installment?

Internet (Wi-Fi and hardwire), water, hot water, sewer, and refuse removal are all included in your installment.

Is parking available?

Yes, we offer resident parking for $85 (for exterior lots) - $120 (for the garage) per parking space per month for the 2024-2025 lease term. We have spaces in a surface lot behind Building 2 (9 Dog Lane), additional spaces in the parking garage across the street (attached to Building 3), and a gated, private lot behind Building 7 (40 Wilbur Cross Way). Please note that there are a limited number of spaces and parking is assigned on a first come, first serve basis.

How much is the security deposit? When do I pay it?

The security deposit requirement is $1,500 per resident that does not have a qualifying guarantor. The security deposit is due within 24 hours of signing a lease.

Are there elevators in the building?

There are elevators in each building for residents’ use.

What other payments are due?

A screening fee of $2.50 per applicant and $7.50 per guarantor is due at the time the application is submitted. This fee is non-refundable. Please note, we only accept one guarantor per unit.​

Renewal Questions

If I renew, will my guarantor have to sign again?

Yes, your guarantor will need to sign your renewal.

It seems early to renew, I just moved in.

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

Can I request new roommates?

We are happy to facilitate a lease change in the office if residents are looking to transfer their apartment to another person or to switch roommates. Residents can contact the office for more information.

When do I start paying the new rent amount?

On the first day of your new lease.

If I renew, do I have to move out then move back in?

When you renew and choose to stay in your current spot, no moving is required!

I'm graduating in December, can I still renew?

Contact the office for details on the options available to you.

How do I renew my lease?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!

What is a "renewal?"

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!